PAYG Payment Error

JCBB · ‎30-01-2023

I have just moved onto PAYG as my contract ended.

I am trying to get a new PAYG pack sorted on My EE account. I keep getting errors when logging in, via the app, mobile browser and laptop browser.

I just want to buy a PAYG pack on My EE to get the 10% off and when I try on my laptop it gets as far as contacting with my bank and then it fails saying webpage is not working.

XRaySpeX · ‎31-01-2023

You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JCBB · ‎31-01-2023

I have already contacted them to do this

Leanne_T · ‎31-01-2023

Hi @JCBB

What did the team advise when you called?

Thanks 🙂

Leanne.