Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE is bleeping

EE is **bleep** off the worst service,really **bleep**!!don’t get EE sim expensive，and bad signal bad network connection.never get a EE sim

Refund request

Hello, I just top-upped 5GBP to my account. I request you to refund my money. Thank you.

I top up my sim card but still haven't any credit

I top up my sim card but still haven't any credit and cant make a call

Top up my daughter phone through my phone and just sits there

Top up my daughter phone through my phone and just sits there. £40 showing but not give it

Resolved! Switching from Classic PAYG to pack then back again!

Hi, I have had a two year contract with EE which ended this month. As I’m currently living abroad for a while I switched to the classic PAYG. However I’m coming back to England for a few weeks so will need to top up a larger amount and get a pack. Is...

Some questions

Good afternoon, Sorry if I have posted this in the wrong place. Please could you let me know the following: 1. How often do EE review and renew the PAY AS YOU GO Packs? 2.Will EE PAY AS YOU GO customers be able to access the 5G network sometime? 3. W...

Resolved! can a pay as you go pack allowances be used in the eu

Using a UK PAYG plan in the Isle of Man

I have a UK £20 PAYG pack. Can I use my allowance on the Isle of Man? I read in another thread that free roaming was ending in the Isle of Man in Jan 2022. Did this actually happen?

Resolved! SMS while abroad

Hi, I'm temporarily living in France, so I sometimes top up my phone to keep my number. I have the same number for many years.I've topped up today but cannot send or receive any SMS from the UK. It used to be alright, but now it's not working.Do I ne...

Acc deactivate

I have called ee and had a chat to move my contract to pay as you go, the guy on the phone told me it will be done on the date we have agreed and now since that day my acc has been deactivated. I went abroad and now I can't use my phone I can't top u...