Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Tap up my account

Hi!I am an exchange student that will only be in Glasgow til 18th of Dec. I can see that I have 57 of 62GB left from previous months and wish to use this and only tap up what is necessary to use these GBs since I am not going to stay here for the who...

Data enquiry

Hello,Which data is better for a pay as you go sim. Needed the data when am away from hous.Thanks

Subscription Pack Hasn’t Renewed

Hello, My £20 Subscription PAYG pack hasn’t automatically renewed despite having sufficient funds. Please help!

Recharge

There is a 15 pound bag in the PAYG card, what will happen if you recharge 5 pounds or 10 pounds without canceling it?

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internet not working on new sim card

I bought a new sim card a few days ago100GB data plan that does not work.there is a 4G network

Problem

I would like to know when my phone contract ends

Free boost

I am using the £1, 7-day contract and qualified for a free boost about 5 weeks ago. I have been unable to select a boost as the option form refuses to update. Has anyone else had this problem?

Resolved! pakiet

Read moreWykupujac pakiet miesieczny 30£ mam 100gb internetu i darmowe minuty i smsy czy dzialaja one fylko z nr krajowymi czy rowniez z zagranicznymi?czy aby dzwoniac np do polski musze dokupowac pakiet na rozmowy w uniWykupujac pakiet miesieczny 30...

Resolved! Can't convert add-on from 10 pounds credit to text in South Africa

I am in South Africa on EE prepaid and have 10 pounds credit with long duration (4 months+) stay and not returning to UK until at least 2025.How can't I convert an add-on from 10 pounds credit =>> Text/data? Non-descriptive error "Can't complete at t...