Unable to make calls in France

mako510 · ‎20-01-2023

Hi,

I'm currently staying in France and I have been unable to make any calls. This includes EE support numbers. I've do some research online, and tried the possible solutions with no luck. Any help will be great.

Leanne_T · ‎20-01-2023

Hi there @mako510

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

What happens when you try and make a call?

Can you send texts?

Leanne 🙂

XRaySpeX · ‎20-01-2023

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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mako510 · ‎20-01-2023

I have a pay as you go account. I have had no issue with data usage either. When I make a call, I don't hear a ring at all, and it make a noise and says that their is no mobile network. I don't know if I can sent texts as I mainly use Whatsapp.

mako510 · ‎20-01-2023

Yes, I had used the SIM for a couple of months in the UK before leaving for France.

Christopher_G · ‎20-01-2023

Are you connected to a French network, @mako510?

Could you try doing a manual search and connecting to each available network?

Chris

mako510 · ‎25-01-2023

Yes, I am connected to a French network.

mako510 · ‎25-01-2023

Hi @Leanne_T

I am able to send text messages. I'm just not able to make any phone calls.

Leanne_T · ‎25-01-2023

Hi @mako510

Can you try and connect to a different available network in France, does this work for you?

Leanne.

mako510 · ‎25-01-2023

Hi @Leanne_T

I am able to connect for a moment to the other networks available, but it says network is unavailable moments later. And when I try to call, I would lose the bars and the name of the network.