Unable to make calls in France

mako510
Investigator
Investigator

‎20-01-2023 10:30 AM

Hi,

I'm currently staying in France and I have been unable to make any calls. This includes EE support numbers. I've do some research online, and tried the possible solutions with no luck. Any help will be great. 

 

 

0 Helpful
12 REPLIES 12
Leanne_T
EE Community Support Team

‎20-01-2023 12:37 PM

Hi there @mako510

Thanks for coming here. 

Do you have a pay as you go or pay monthly account? 

What happens when you try and make a call? 

Can you send texts?

Leanne 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-01-2023 01:41 PM

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
mako510
Investigator
Investigator
In response to Leanne_T

‎20-01-2023 03:32 PM

I have a pay as you go account. I have had no issue with data usage either. When I make a call, I don't hear a ring at all, and it make a noise and says that their is no mobile network.  I don't know if I can sent texts as I mainly use Whatsapp. 

0 Helpful
mako510
Investigator
Investigator
In response to XRaySpeX

‎20-01-2023 03:33 PM

Yes, I had used the SIM for a couple of months in the UK before leaving for France. 

0 Helpful
Christopher_G
EE Community Support Team
In response to mako510

‎20-01-2023 05:46 PM

Are you connected to a French network, @mako510?

Could you try doing a manual search and connecting to each available network?

Chris

0 Helpful
mako510
Investigator
Investigator
In response to Christopher_G

‎25-01-2023 08:34 AM

Yes,  I am connected to a French network.

0 Helpful
mako510
Investigator
Investigator
In response to Leanne_T

‎25-01-2023 08:40 AM

Hi @Leanne_T 

I am able to send text messages. I'm just not able to make any phone calls.

0 Helpful
Leanne_T
EE Community Support Team
In response to mako510

‎25-01-2023 08:52 AM - edited ‎25-01-2023 08:53 AM

Hi @mako510

Can you try and connect to a different available network in France, does this work for you? 

Leanne.

0 Helpful
mako510
Investigator
Investigator
In response to Leanne_T

‎25-01-2023 10:10 AM

Hi @Leanne_T 

I am able to connect for a moment to the other networks available, but it says network is unavailable moments later. And when I try to call, I would lose the bars and the name of the network.

0 Helpful