SimCard

[dogayesil]

Hi,

I have a EE pay-as-you-go sim card that I've been using for 2 years. However, I changed my sim card to another one as I was in a different country. 

I got back to London again and when I was changing my sim card, I realised that I forgot my EE sim card in that country.

I don't wanna purchase another sim card as I don't wanna change my phone number etc. So how could I solve this problem? Could I use an e-Simcard without changing my phone number? 

My phone is Samsung S20.

Thank you in advance.

Kind regards. 

[Chris_B]

@dogayesil  ESim are only available for contract customers.   You need to request a replacement SIM card.   You can go to an EE store ( you’ll need photo ID ) and request a replacement or you can call customer services to request one and it’ll be posted to you. 

[dogayesil]

I have requested a replacement of my SIM card however I typed in my old address. How could I cancel it or change the address? 

[Leanne_T]

Hi @dogayesil

Thanks for coming here. 

If you call us from any phone on +44 7953966250 and the team will get the address updated and a replacement SIM sent to the correct address. 

Leanne. 

[dogayesil]

Hi,

thank you for your reply.

However, ı am unable to make calls. Is there any other option ı could do?

Could ı email them instead?

thanks

[James_B]

Hi @dogayesil,

Sorry, we our Customer Care Team aren't contactable via email.

You can call +44 7953966250 from any phone.

James

[dogayesil]

I have requested a replacement of my SIM card for my current address however I have not still received yet.

[James_B]

Hi @dogayesil,

When did you order your new SIM?

They should normally arrive within 2-5 working days.

James