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Unable to make calls in France

mako510
Investigator
Investigator

‎20-01-2023 10:30 AM

Hi,

I'm currently staying in France and I have been unable to make any calls. This includes EE support numbers. I've do some research online, and tried the possible solutions with no luck. Any help will be great. 

 

 

0 Helpful
12 REPLIES 12
mako510
Investigator
Investigator
In response to mako510

‎25-01-2023 10:12 AM

@Leanne_T 

I have had issues with the apn settings while I was in the UK. However, that issue seemed to effect my ability to access the internet, not calls and texts. Should I try configuring the settings for the local network that I'm connected to?

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Leanne_T
EE Community Support Team
In response to mako510

‎25-01-2023 10:23 AM

Hi @mako510

If you are unable to select a network, we would need to look into this for you. 

Please call us form another phone on +44 7953966250 and the team will be able to help you further. 

Leanne. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to mako510

‎25-01-2023 10:08 PM

You don't change the APN when abroad. You still use EE's APN.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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