Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Sim card is my tracker but Ive lost communication with it, even after topping up

Anyone any ideas, does ee need to 'wake' it up

Can I still pop up my sim card?

Hi! I’ve got my SIM card at London heathrow airport and the number is xxxxxxxxxxx， but I’ve stopped used it after I cine back to Taiwan. I am going to Europe again next month. Can I still pop up my number and continue to use it? Thank you for the hel...

Resolved! Can I text or call to UK from North America using my PAYG pack sim

I will be travelling to North America with my PAYG pack sim. I want to be able to send text message or make call back to UK when necessary. Do I just top up my account with some money (credit) to allow for international (non-EU) roaming? Do I have to...

Resolved! Cannot link my UK visa debit card for payment

Good evening. I am on Pay As You Go Plan and my current pack is expiring soon. I would like to topup in advance with my UK visa debit card to avoid lost of signal when it expired. However, I can neither find the "bills and payments" nor the "direct d...

Puck

i have bought wrong puck and I want to change my puck immediately,how can i do this?i mean I don’t want wait 30 days to continue another puck,please help me

System Failure to View Current Pack

Hi. I purchased a sim card 3 days ago. I wish to view my current pack details on my app/browser. However, it has been stating "System Failure" until today. How can I fix this?

E-sim & pay as you go

I want to stay with EE on pay as you go, but iPhone 14 requires an e-sim. Will I be able to continue on pay as you go on EE?

Unable to use PAYG credit to buy data packages

I was able to top up my credit, but now when I try to use that credit to purchase a pack it says "PREPAID PACKAGE ERROR" and doesn't allow me to complete the purchase. Any help would be much appreciated!

EE Pack in EU

Hello, I just purchased the 30GB Pack for 20 Pounds, am I going to be required to pay extra if I travel in Europe while using this pack? Thanks,Moris

Switch to Unlimited Data for a single month?

I'm on a £10/month flex plan. For the next month I want to buy unlimited data. Can I do that with my current flex plan?In "My EE" I can switch to a plan with up to 20GB/month, but that's not what I want. 20GB is less than what I want.I see I can buy ...