Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up Pay as you Go from abroad

I live abroad and bought an EE Sim in May when I visited the UK. It was last used in June when I left the UK. I will be visiting again in a few days and would like to top up my sim but am unable to do so on the EE website. It is less than 6 months ...

Resolved! Keep deducting my money

I am a payg user and I have stopped the subscription but it keeps deducting money from my account to renew the subscription. What do I do?

Data pack

I need help to make my change plan effective today its so hard try to do ot through the website or app I just paid it cuz I need it effective now and the system set it up for the end of month I don't now how to change it please help

Content lock

I will be getting mine turned off but it looked like my ee shop was closed so didnt get done so shall call to get removed during the up coming week .but for the people who cant be asked to go to there shop or use there card there a way to go on 18 p...

Resolved! Adding credit to someone else’s Pay as You Go Phone

I want to put some credit on my 93 year old Mothers Pay As You Go phone, is this possible. Or could she keep her number and could I take out a very basic subscription?

Resolved! Pay as you go is it still 6 months that I can go without losing number

Hi just bought pay go ee sim can’t get registered

Service isn’t working

I set up a pay as you go phone on 150 and topped it up and have data on it. However, I have no service when I am out of my house and no service inside my house and I can’t receive any calls or texts. My data isn’t working but the service in my area i...

Phone bill

How can I pay my phone bill?wont let me call 360 or 150 from the handset

No nothing

Hi, I just bought a subscription pack, but there’s nothing on the app, no data or anything and it's been half an hour