Updated Number Topped Up Old number

[stevebell84]

Hello,

I recently changed my number, I bought a new sim and updated the number in my EE account. Then I topped it up but the money went onto my old sim??? 

I found this by sitting on the phone to customer service for over an hour. 

My question is, will this update itself or will the top up transfer over to the new number ahhh help @Everyone 

[Chris_B]

@stevebell84  You should of created a new EE account. Your old number is has its own account and you topped that up. A new PAYG number means a new account and you can not change the number on it as that’s the account. 

[XRaySpeX]

PAYG credit is not transferable.

You may have created a new a/c for your new no. within your MyEE but you forgot to switch to it before topping-up. In the Menu there is a "Switch A/c" drop-down.