Camt find my 10 pound subscription

[LEANNEMF]

Hi I got a sim delivered 2 days ago with a 10 pou d subscription pack I have put the sim in registered it yet I can't find my 10 pound pack on it ?

[XRaySpeX]

@LEANNEMF : What does texting AL to 150 from it fully report verbatim (it is free)?

[LEANNEMF]

Says no credit 

[XRaySpeX]

& the rest of it says what? I said "fully"!

[LEANNEMF]

Your current balance as of today 13.18 is £0.00. For more information on your packs, add ons or free boosts , go to ee.co.uk/myself

For info on our other services, reply HELP or go to ee.co.uk/textservices

[XRaySpeX]

How much did you pay for it? Where did you buy it?

[LEANNEMF]

The ee website and 10 pound pack I bought. 

[Sarajlowe]

Same issue for me with the £15 I've had the sim in the phone a few days and it didn't automatically pay the credit on. I've just topped up with my card. Will be livid if I charged twice but I don't think so because the £15 has been a pending transaction since I ordered 10 days ago and now my bank wanted confirmation or £13 something even though it was £15 so I'm guessing it's the way they do it incase people change their minds. The customer service seems non existent though so I'm glad I didn't take out a phone contract. 

[XRaySpeX]

@Sarajlowe : When you are paying by Direct Card Payment you get a 10% discount. So a £15 pack costs you £13.50.