PAYG add-ons while roaming

moomin · ‎16-01-2023

Hello. I am a PAYG customer in Spain who needs to call a UK number. What is my best option using packs or add-ons to avoid paying standard charges? For instance, can I use the allowance from the 100 minute add-on (1 day) to call the UK from Spain? Many thanks.

XRaySpeX · ‎16-01-2023

You may use your allowances from your UK packs & add-ons in the EU, providing you used that PAYG SIM to make a call or text in the UK beforehand.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Chris_B · ‎16-01-2023

@moomin You can use your pack allowance while there.

XRaySpeX · ‎16-01-2023

You may use your allowances from your UK packs & add-ons in the EU, providing you used that PAYG SIM to make a call or text in the UK beforehand.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

moomin · ‎16-01-2023

That's very helpful. Thank you.

The last time I used the PAYG SIM in the UK was September 2021, more that a year ago. Does this affect anything? Thanks again.

XRaySpeX · ‎16-01-2023

It counts if it's the same SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)