16-01-2023 10:37 PM
Hello,
I recently topped up with £10 for my £5 pack to automatically renew however it never did and now I've only got 28p left on my phone. The £10 has disappeared even though I received a text stating that my current balance was £10:28. Any advice would be appreciated.
16-01-2023 10:39 PM
What does texting AL to 150 from it fully report verbatim (it is free)?
16-01-2023 10:42 PM
Your current balance as of today 22:18 is £0.28. Your last top up was £10.00
For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee
For info on our other Text Services, reply HELP or go to ee.co.uk/textservices
16-01-2023 10:48 PM
You have no pack. If you want the £5 pack you need to top-up at least £5 & then text PACK05 to 150. The £10 must have gone on chargeable calls & texts while you had no pack.
16-01-2023 11:02 PM
Thank you for your reply.
I topped up the night before it was to renew and didn't make any calls or texts and data was turned off.
16-01-2023 11:07 PM
17-01-2023 08:05 AM
Hi @AvaRose90
Thanks for coming here.
To get this looked into, please give us a call on 150 or 0800 079 8586 and the team can get your account checked and help you further.
Leanne 🙂