70GB SIM plan dissappeared

[Sajidah13]

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I have applied the new pay as you go SIM with £20 70GB SIM plan and tried to transfer my number to EE. When I activate the sim I cannot find the new 70GB SIM plan and it will not let me transfer my number. 

[XRaySpeX]

@Sajidah13 : What does texting AL to 150 from it fully report verbatim (it is free)?

[Sajidah13]

Your current balance as of today 23:27 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Katie_B]

Thanks for getting back to us @Sjidah13. 

It can take up to 24 hours to activate, are you still experiencing this today?

Katie

[Sajidah13]

Hi, 

Yes I cannot see the £20 70GB subscription pack available on my EE to purchase. 

Also when I enter my current EE number it says

“Please make sure you enter the right phone number. It must be a UK phone number and start with 07.” 

Although the number has been entered correctly. It will not proceed to next page for number transfer. 

[XRaySpeX]

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@Sajidah13 wrote:

I cannot see the £20 70GB subscription pack available on my EE to purchase. 

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Are you saying you have bought this pack or that you are intending to buy it?

The normal £20 pack comes with 30GB, not 70GB.

[Sajidah13]

I ordered this sim. however when I activated it and set up my EE, I can’t see the 70GB available for me to purchase 

[XRaySpeX]

How much did you pay for it?

[Sajidah13 · Accepted solution]

I figured it now. I had to purchase the £20 subscription pack for it to apply the extra 40GB promotional offer. 

[XRaySpeX]

In other words, you got it free & you'd yet to top up.