Free Boost Add ons

[Suevc123]

Hi I am on a pay as you go and every three months I am given a free boost I have a choice of extra minutes or Data 

my problem is that every time I reach the thee months and try to add my free boost it doesn’t highlight the option for me to add this to my account so I loose my free boost can you help with this please? I have tried the EE web and the EE app and neither works.

thanks Sue 

[Katie_B]

Hello @Suevc123. 

I am sorry to hear this is happening.

Have you tried texting BOOST to 150?

Katie 🙂

[Suevc123]

Hi Katy

yes I sent a text message to 150 

Manx they couldn’t help me just sent me different packages. This was no help at all 

[Katie_B]

Thanks for getting back to me @Suevc123. 

I would recommend notifying our customer care team on 150. 

The team will be able to view your pack and account settings and update anything should it need updating. 

Please be sure to keep us posted here on the community. 

Katie