Top up

Liam581 · ‎22-09-2022

Hello,

I have just topped up my sim £10 and it’s automatically taken 5 off and given me a pack 5. I did not want this as I wanted a pack 10 please can the automatic renewal be turned off and the 5 pack swapped for a pack 10

thanks

XRaySpeX · ‎22-09-2022

Well, that's the pack you bought the SIM with. It is auto purchased as soon as your credit is £5 or more. Sounds like you should have bought a SIM with the £10 pack.

Now all you can do to swap them over is text STOP PACK to 150, wait until £5 pack is exhausted, top-up to £10 & then text PACK10 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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BigAl14 · ‎01-11-2022

I texted 150 for available packs. Saw PACK10

When I tried sms PACK10 was told only PACK15 + was available

Why can't EE be honest?????

Christopher_G · ‎02-11-2022

Hi @BigAl14

Is the other pack available through your My EE account?
Chris

BigAl14 · ‎02-11-2022

My EE account always shows "System failure" when I look up my current pack

Christopher_G · ‎02-11-2022

How long has it been like that for, @Big Al14?

Chris

BigAl14 · ‎02-11-2022

Since I bought my SIM.

Christopher_G · ‎02-11-2022

How long ago did you get the SIM, @BigAl14?

Chris

BigAl14 · ‎02-11-2022

June 2022.

Christopher_G · ‎02-11-2022

OK, thanks @BigAl14

I would suggest speaking to our Mobile Care team so they can look into this for you.

Chris