Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

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Please open all my access for all sites

Unable to make calls or send texts

I have recently taken over use of an older Samsung from my daughter, but it isn't allowing me to make or receive calls, or sent texts but I can receive some texts.I have disabled the automatic network selection and connected it to EE.It is saying not...

package

I have charged my balance with ten pounds and I want to renew the package

I have registered with my EE but can't see my mifi device. I just want to check

PAYG unable to call/text from outside UK

Moved over from sim-only to PAYG as I moved out of the UK. I got a voicemail and am trying to get to it. I've topped up my payg sim but when I try calling the VM or even 150, I get a message saying calls to this number are barred. Any way to fix this...

Data snatched

Over 300gb of data lost because I topped up with a fiver and got a 100 min add on.

EE PAYG - £10 pack advertised with 20Gb data only received 5Gb

Hi All,I bought one of the EE PAYG sim cards last week advertising for a £10 top up i'd get 20Gb of data but i've only received 5Gb. How does this get corrected?Andy

Activating my new pack

How to activate my new pack?

Data

Hi I bought a 10 pack giving me 7gb of data it has run out after a day of purchase I need data due to work commitments not happy

Wifi on undergound with £5 pack discounted to £4.50

I have bought a £5 monthly add on to get get FREE wifi on London underground. This add on was discounted by 10% so I paid £4,50 and did not qualify for FREE wifi on underground, as the minimum topup is £5. 1) Can EE please reduce the minimum top-up t...