04-05-2023 07:43 PM
Hello, I'm a PAYG customer on the £15 Everything Pack.
I've been doing the "boost data" thing for a number of years so I'd built up a decent amount of data to use each month.
I went on holiday to Portugal recently and I got a message telling me to buy an addon, so I did. Now it seems like my free boosts have gone away and I'm back down to 2Gb?
When I log into My EE it shows all the boosts as "Pending". Does this mean they'll come back? Please advise.
All the best,
Rob
Solved! See the answer below or view the solution in context.
05-05-2023 07:38 AM
Hi there @roadsweeper
Thanks for coming here.
If your pending boosts have not activated once you have used your regular pack allowances, please get in touch with Customer Care so a member of the team can help.
Thanks.
Leanne 🙂
05-05-2023 07:38 AM
Hi there @roadsweeper
Thanks for coming here.
If your pending boosts have not activated once you have used your regular pack allowances, please get in touch with Customer Care so a member of the team can help.
Thanks.
Leanne 🙂
09-05-2023 03:59 PM
Good news, my free boosts came back after my pack renewed.
09-05-2023 04:04 PM
Thanks for coming back and letting us know @roadsweeper
Leanne 🙂