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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1427 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1974 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26549 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14149 Views
  • 0 replies
  • 6 Helpful

My data allowance has drastically reduced?

I have been boosting my allowance for years and it had got up to at least 13.5GB (thats the last I remember it had got up to and I know I have boosted it a few times since) it was that but now my allowance is only 3GB? Can anyone explain why? It make...

Subscription Pack

I currently use the £20 subscription pack each month for £18 on a direct debit. I’ve seen today that the £20 pack gets 70gb of data instead of the usual 30gb of data - can existing customers get this or only new ones?? @jj11801jj 

Mobiles not working

Hi, My son has two Alcatel mobiles, both with EE Sim Cards.I got a £10 EE voucher today to load it onto the newest mobile, but both mobiles are not working - can't even dial 150 to top-up the 16-digit voucher code.I suspect both haven't been active f...

Grosvm by • Visitor
  • 366 Views
  • 1 replies
  • 0 Helpful

Resolved! PAYG credit,

I put £10 on my old sim card and the money was taken but sim won't work, says not registered, does anyone know how i register it?

Davisx by • Investigator
  • 455 Views
  • 5 replies
  • 4 Helpful

Resolved! Cannot buy subscription on My EE

Hi I am signed into My EE and have £15 topped up. I click to choose a subscription pack and the website takes me to a page with a caption saying ‘Choose a subscription pack - pay by direct debit…’ and below only help options. There is no option to pu...

Mpb22 by • Investigator
  • 849 Views
  • 13 replies
  • 0 Helpful

Keep EE number when moving from PAYM to PAYG?

Hi i've got an old Pay monthly plan (from Orange btw!) which I want to migrate to a PAYG plan.  WHILST keeping my existing number.After some toing and froing it is now on a PAYG account.  How do I buy a PAYG plan for it whilst keeping the old number?

pacman27 by • Investigator
  • 578 Views
  • 5 replies
  • 0 Helpful

Resolved! Getting error 0. After not using the SIM card for a long while

Getting error 0I have not used the SIM card for a long while. Added credit, got a single, got a phone number, got a EE network. But, still get error 0 when trying to send a text. How do I check that the SIM is activated and working?

Fm88 by • Investigator
  • 480 Views
  • 5 replies
  • 2 Helpful
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