Charged twice

[samkitsonnn]

I've been setting up my new EE sim, whilst purchasing a pack there was a fault. As a result I purchased the pack again, the payment has gone out twice yet no updates have been made to my account? 

Can anyone shed some light on this one as the conversations app of EE isn't working at the moment...

[Leanne_T]

Hi @samkitsonnn 

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the reply? 

Leanne 🙂

[samkitsonnn]

Hi Leanne, 

It has rolled over now it seems,

Activating this months package & having the prepaid one pending

Cheers 

Sam 

[James_B]

That's great @samkitsonnn 🙂

Thanks for the update.

James