Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

October 2022 Refer a Friend Promotion for PAYG customers

Hello,October 2022 Refer a Friend Promotion for PAYG customersCan anybody help with the above? I recently moved to EE after I was referred by a friend who's an existing EE customer. Both of us were supposed to receive a £10 Amazon gift card by email,...

Change of Credit Card - setup a new card

Hi. Not sure if this is the right place to post.I have a speech and data pack on EE Mobile and I have recently changed my Credit Card. I had set up a regular payment of £5 per month to pay the £1 per week charge. There was no option to change the exi...

Keep the pay-as-you-go SIM card while in overseas

Currently I am in overseas and will return to UK next year about March. I'd like to keep the number and continue to use it. Otherwise I have to buy another one from other company. How I can retain my EE SIM card (tel number) without keeping to top-up...

£0 Balance event though I have top up

I have top up to renew my £30 pack but I did that on the date of auto renewal, so now I see a balance of £0 in my account as well as all the allowances in 0. Although, when I text BALANCE it states I have 800GB remaining for my pack. I'm confused, pl...

Topping up

I have an account with 3 phones, 1 of which is used by a colleague and it's a top onehow can I check balance on it remotely using the EE app and how can I top it up using the app?if I can't do it that way hiw can I top it up. im not with the phone

New Payngo Sim - Cannot receive Code to veirfy phone number to register

Hello Everyone,I bought a new top up Sim from EE Monday in LondonI put the sim in the phone and turned it onI logged onto EE and registered my accountBut my phone is not receiving the verification code to register my numberI am now in Dublin and trie...

Bought a £10 pack, not showing up

Renewed my current £10 pack, yet no data has rolled over and its saying that standard rates apply despite having bought it. Also showing that I only have 1000mb data, despite buying the pack yesterday and not using any data

Top up

Hello,I have just topped up my sim £10 and it’s automatically taken 5 off and given me a pack 5. I did not want this as I wanted a pack 10 please can the automatic renewal be turned off and the 5 pack swapped for a pack 10 thanks

Resolved! Turn off safe search on pay as you go

How do I turn safe search off on pay as you go?

new phone

I have just got my first mobile phone got the sim card put it in then got top up with a vocher number and i am stuck do not know what to do next