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A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2517 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4286 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15526 Views
  • 0 replies
  • 6 Helpful

BUYING PAY AS YOU GO PHONES ON THE WEBSITE -RE SIMCARDS

Hi  Can anyone help me with my query Im researching buying a  pay as you go phone  for an emergency phone & maybe buying it on this website  My question is when its purchased is the  sim card already in it or is the customer expected to know  how to ...

EE PAYG - No data on £30 100GB Sim

Hi there.Just purchased a (zero, no contract) 100gb PAYG sim from EE.The sim arrived today, but I'm unsure how it works.I received 2 pieces of paper saying that: £20 & £10 top-up will be added in 2 days.  Does this sound right? Thanks.

Bubba2000 by • Investigator
  • 1492 Views
  • 11 replies
  • 1 Helpful

Refund my money

Hello I am writing to bring to your attention an issue that has caused me inconvenience and financial loss. Last month, while I was traveling, I bought a 100 GB package for my internet usage. However, I did not register for the automatic package exte...

Aanet by • Visitor
  • 500 Views
  • 2 replies
  • 1 Helpful

Resolved! New SIM I payed but no credit

Hi,I ordered a new pay as you go SIM on Monday, paying £15 for the subscription pack.My new SIM arrived today but when I try to make a call it says I have no credit. When I text "BALANCE" to 150 it also says I have no credit.I have checked my bank an...

How to change subscription pack

I’m looking to downgrade my subscription pack because I don’t need as much data. My pack is supposed to renew in 5 days, how do I change the pack? I would like to avoid overpaying (ie starting a new pack while the current pack is still active). Will ...

Kc5700 by • Visitor
  • 4240 Views
  • 1 replies
  • 4 Helpful

Won’t let me select my boost pack

It wouldn’t take the £13.80 out my bank so I topped up automatically of £15.00 and it hasn’t let me top up my packs it’s saying I need to pay another £15.. very frustrating I’ve been trying for over an hour now

Nakita94 by • Visitor
  • 397 Views
  • 1 replies
  • 1 Helpful

Billed incorrectly

Hi my account has been suspended as I haven’t paid my bill for 2 months, however I’m not signed up to pay monthly bills only top up as required so I’m not sure why this has happened. Please can you advise

Buy plan for 4Gee wifi mobile

I can't connect my number since it always takes me to the same page. I add my number,  tells me that my number is a 4gee wifi number and then takes me back to where I was. I have topped up my account but I can't use the money I added to buy data for ...

Bundle expired early??

Does anyone know why my 30 day bundle has expired today, it gets renewed the same day each month but today it has expired. I still had 9 days left

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