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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22303 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12651 Views
  • 0 replies
  • 6 Helpful

Resolved! Help

Hello, I want to top up my SIM card for 1 month for 10 pounds, how many gigs of data will this amount give me?

deactivate of top up

I want to deactivate my top up due to insufficient gigabytes who's expiring date is 31st October. i want to activate new top up kindly sort out ASAP.. 

Amjad502 by • Visitor
  • 257 Views
  • 1 replies
  • 0 Helpful

Free Boosts

My account in Website and APP tells me I can claim free boosts, but where the options show to choose either data/minutes/texts, it will not allow you to enter your choice.  can this be fixed.

London Underground WiFi suddenly stopped working

Hello I've had my iphone 11 almost a year, never had any issues with connecting to Wifi on the tube, yet the past week its suddenly stopped working. I just keep getting 'cant connect message' My phone has credit, and a pack and automatically tops up ...

Nadia88 by • Investigator
  • 577 Views
  • 1 replies
  • 0 Helpful

Add-ons issue

Hi,I purchased an EE SIM card as a tourist in July, now I’m back to the UK. I topped up my credit but I can’t buy any of the add-ons using my credit. Any help ?

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