Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can I active the "PAYG 4GEE WiFi Mini 2020 Includes Data" in other EU land?

I live in Germany, I have bought a "EE PAYG 4GEE WiFi Mini 2020 Includes 60GB of Data" from amazon.uk (https://www.amazon.co.uk/gp/product/B09BFZF9LV/ref=ask_ql_qh_dp_hza), for my next trip to England.But can I activate it in Germany? I am strugglin...

Phone unable to recieve calls or call 150

Unsure if this is the right place, can't find anywhere for help on this.Wondered if my number had been disconnected so tried calling 150 and "calls to this number are not being connected, if you've dialled correctly it means calls are not available f...

Sim only

I called and made my pay as you go sol just a sim as I have moved abroad. This means I should have to pay anything monthly as I now have a top up sim is that right?

Why I can't use my PAYG Sim here in Canada?

Where’s my data?

Hi. Please help. I’ve returned to London from Australia and using a sim I used last time. I paid £30 pounds to get it going and then couldn’t use any of that in a quick stopover in Amsterdam so I got a £10 add-on and that worked fine but now that sev...

Data not working in germany

I bought an eu card in the uk and when registered it stated via text that I have 15gb to use in 30 days for UK and EU. I have turned roaming on and have not used all the data, nor has time passed but data is not working.

scummy move...

hey,before i could use my credit to quickly check emails and such now it seems like its been disabled and u are being forced to buy datapack/addon but i dont understand why i cant just use my credit since i dont need it for a full day im a college st...

Resolved! second pay as you go phone

I have two mobile numbers on my ee account both pay as you go but I can only find one number when I log on to my account? I'm not good with computers so can someone help me please. They are not smart phones.

Resolved! Two pay as you go numbers on one account

Hi, I’m a student here and need a work phone number but I am wondering if I could add another EE pay as you go number to my account and have them both paid simultaneously? Plus it saves having multiple email addresses and passwords. Can I have two nu...

Adding a device

Hi, can someone please give me a step by step guide on how to add another mobile number to my online account. I have twin daughters both on ee but only one on the app. I'm using the mobile app. Thank you