Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data has not renewed

Hello,I'm registered on a £10 subscription pack with direct card payments, and it was meant to renew today. My money has left my bank account, but my data and minutes have not been renewed. Please help?Thanks

PAYG SIM - Owned by another account holder

Good afternoon. I was given this PAYG sim around 7 years ago and have put money on it monthly. I am told I cannot register this number numerous times but I cant remember who gave me it [I have an idea who but the help centre wont entertain this with ...

Add on

I had about 6 gb from add ons, where have they gone? Its now saying I only have the 2 gb from my pack

New Sim 10 pack not working or updating

Ok so I got a new sim payg, topped up £10 all went through got confirmation text etc, BUT its not showing any data allowance on my account. It says I have a £10 pack and all i need to do is make call text or browse but its not changing anything. Am...

Resolved! Reactivating a Paygo SIM card that has not been used for 4 months.

I have a PayGo account that is still active. I have Top Up credit on the account. I have been away from the UK for 4 months and do not currently have a pack. I will be traveling from Canada to Copenhagen shortly. Can I use the SIM in Copenhagen or do...

Redeeming vouchers online

No collection or doesn't allow me to purchase a new package.

Edinburgh

I paid 10 pounds to top my data online and my account still says I have 0 pounds

Resolved! can not make or receive calls

make calls im in uk & i have active £10 sub pack also £2.50 credit

Switching to monthly payment

Hi, I am currently using my EE sim service by monthly top-ups. However I wish to switch to monthly payment option by by debit card. Whenever I go to choose my subscription pack, add my card details and click on confirm details the continue, the page ...