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I need help

C_g1
Visitor

‎21-05-2023 01:32 PM

I paid 15£ topp on

And I had no data

So I bought add on of 25£ in addition to the credit of 15 to get the 40£ unlimited data. Now I don't have anything. I paid in total 40£ and I can't use data on my phone.

Need help  😫 it is very frustrating

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎21-05-2023 01:39 PM

@C_g1   Have you used that credit to purchase a pack or data bundle ?   Credit on your account doesn’t go towards data usage you need a pack or data bundle purchased via that credit. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Northerner
EE Community Star
EE Community Star

‎21-05-2023 01:44 PM

Hi @C_g1 

Have you tried restarting your device? 

If you text BA to 150 what does it say? 

Are you in the UK? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.