Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

WiFi data

Hi I’m struggling to get data on my WiFi box pay as you go I have 45 pounds credit I’m stuck

Resolved! Can i send data to another EE pay as you go subscriber

Can I send a data package to someone on EE top up?

Top up didn’t activate my pack

Hi there, my recurring payment to pay my £10 everything pack didn’t go through so I manually topped u on the app for £10. It says I have £10 credit but hasn’t restarted my pack. Please could you fix this. Thank you!

Pin

Hi, I paid some credit and I got a pin but I do t know where to put it.

Voucher not worked

Brought a top up voucher and I texted it and it said It went through but nothin seems to be working? I've waited 24 hours n it's still not working

Resolved! how can I add a new credit card - EE page does allow it?

https://myaccount.ee.co.uk/app/manage-cards-payg

no balance

I used up my 30gb plan faster I had a balance of £22.60 I closed this plan and chose the 100gb plan and paid £7.40 extra. Why don't I still have a balance on my account?

Resolved! £10 payg sim only shpwing 5gb data, should be 20gb on current sale

Hi. I popped into the Eltham EE branch today and was sold a payg sim with the £10 plan, which I was told normalmy comes with 5gb data but currently comes with 20gb due to a sale which ends in "about 3 months". My EE app and online profile are both sh...

Resolved! New pay as you go sim

I have purchased a pay as you go sim from EE. The sim is activated but the £10 credit that came with the sim has still not been added. It’s been nearly 48 hours since activation, is there something more I need to do. I’ve got the EE ap and have also ...

Resolved! Pay As You Go Problems

I got a PAYG SIM from EE a couple months ago and after suffering a lot of problems I want to close my account and make sure I will not be charged anything. I recently received a call from someone claiming to be from EE who claimed they could reduce m...