Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up

Why won’t it let me put in my card number and CCT number

Data top options

Good morning I have a mobile wifi device that I use for camping wifi and need to be able to top up data instantly if it runs out/low. Can you please advise the best sim/package or top up option to achieve this. We only use this device for camping so ...

Can you use add-ons without having a pack

Hello.Do you have to have a pack to use an add-on?And if your pack expires while your addon is still active will it still let you use data or do u have to renew your pack?All I really want is to use data. I'm not bothered if I can call or text

Incorrect phone numbers on my 1st bill. Why? And how do I correct this?

Moving subscription packs from one number to another

Helloi have accidentally just bought a subscription pack to one of my old inactive numbers instead of adding it to my new number. is there anyway possible to move the pack to my new number ? thank you

Resolved! No Service

Hello,I have "no service" on my "pay as you go" SIM since the beginning of February 2022.I did try on a couple of different phones but got same message.I'm abroad and cannot go to a EE store until the end of March, when I will be back to UK.I'm st...

New SIM cannot be activated

I've recently received an EE SIM after moving away from another provider, however the steps to activate the SIM do not appear to be correct in the support section/emails I've received/letter that came with the SIM card?I've put the new SIM into my ph...

Resolved! I have a Alcatel Phone and is saying "Couldn't Register"

I have a Alcatel Phone and it is saying "Couldn't Register"I have re started the phone,

Topup

I have topup voucher but when I text or call on 150 to charge it.they sent a message that we have a problem in network try later.what is that.

unlimited data add on ?

can you still add unlimited data add on pay as you go sim ? been awhile since ive been on EE and will my speeds be capped at 25mpbs ? with the new rules coming in ? and the prices ?