New phone & sim -- not registered on network

Kamisama2511 · ‎22-05-2023

Recently received new phone and sim card, but says not registered on network & emergency calls only.

On phone status page it says "Network: unknown" "mobile network state: disconnected"

Phone is Samsung Galaxy Young2 purchased a few years ago (along with sim) but newly opened. Phone number of sim card is shown on the phone. When trying to register phone number with My EE account it says:

"Sorry, you can only associate a number for an EE Consumer or Small Business plan."

Tried software update but this failed.

James_B · ‎23-05-2023

Hi @Kamisama2511,

Yes, the SIM card should have an expiry date on the packaging which I would expect to have already past some time ago.

You can order a Free Pay As You Go SIM Card online by tapping the link.

Hope this helps. 🙂

James

View solution in original post

XRaySpeX · ‎23-05-2023

Your EE PAYG SIM has been deactivated & lost after so long of non-use.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Kamisama2511 · ‎23-05-2023

Thanks for the answer.

So it would be deactivated even though the sim was only opened/inserted in phone for the first time in the last four weeks? (But was purchased in 2015.)

Can it be reactivated or is a new sim card necessary?

James_B · ‎23-05-2023

Hi @Kamisama2511,

Yes, the SIM card should have an expiry date on the packaging which I would expect to have already past some time ago.

You can order a Free Pay As You Go SIM Card online by tapping the link.

Hope this helps. 🙂

James