Pack didn't start

[icantthink]

I used EE for a while and recently I realised I had no data. I looked at My EE and it said my payment didn't go through, and when I look at what happened it says they were unable to complete my request (this has happened for days)

Is there a way I can renew the pack now and what do I do?

[XRaySpeX]

@icantthink : Which pack had you that didn't start?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[icantthink]

I had the £10/5GB pack

It said: Your current balance as of today 20:06 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

[Leanne_T]

Hi @icantthink 

Thanks for coming here. 

You would need to add credit to your account to start the pack. 

Once the account is in credit, please text NOW to 150. 

Leanne.

[icantthink]

I did this, but it kept saying I couldn't, despite having credit.

I got a 2GB add-on as I need to use it today but after that I don't know what to do.

[Leanne_T]

Do you still have enough credit to add the pack? @icantthink 

Leanne.

[XRaySpeX · Accepted solution]

You need to buy the pack before texting NOW. Text PACK10 to 150.