Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Number not working

Read more Read more +xx xxxx xxxxxx My network stopped working as I’ve not used this SIM card for some months is there a way to get it back [Mod edit: Please do not post phone numbers on the public board. Thanks!]

subscription

hi, I have 5£ credit, but can not pay for my 5£ subscription. when I text PACK05, it says sorry not recognised.thanks

Credit card Expiry date

I was trying to get a subscription pack but in the Expiry date, the maximum year is 2029 and mine is higher than that.what do i do?

Expired Top up card replacement

pack not renewing

Hi EE, I have enough credit for pack to renewed today, but it won't renew, never happened before....can you contact me and so check my account? Thanks!

messages to simm in dongle not a lot of good

I have a wi fi in car dongle with a simm in it So I want to top it up and when I try, you send me a text to the simm which is in the dongle so I cant read it. I have my email registered as means of contact is it not possible to send a message there.

Everything Plan

Where can I find a list of numbers that are included in my EVERYTHING Pack?

Usage indicators

Why does my account and my wife's spectate account show zero data, minutes and texts, despite having just topped up. Thanks

adult content locked

HiI just bought a PAYG WIFI but it's content 18+ locked. Is this the only way to get this unlocked, going into an ee store with ID.? I don't have a credit card.

Contract account closed, moved to PAYG

Hi, we have been posted to the USA for 2 years, I closed my contract account and transferred to PAYG but I can’t find where to top up. I can’t called EE as is says calls are barred and online it just says account closed. I want to top up my account s...