Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Billed incorrectly

Hi my account has been suspended as I haven’t paid my bill for 2 months, however I’m not signed up to pay monthly bills only top up as required so I’m not sure why this has happened. Please can you advise

Buy plan for 4Gee wifi mobile

I can't connect my number since it always takes me to the same page. I add my number, tells me that my number is a 4gee wifi number and then takes me back to where I was. I have topped up my account but I can't use the money I added to buy data for ...

Problem to sign on

Hi i have a problem to sign on to my account. I would lime to top ul my account.

Bundle expired early??

Does anyone know why my 30 day bundle has expired today, it gets renewed the same day each month but today it has expired. I still had 9 days left

Won’t let me call even though I’ve topped up and selected a package

It won’t let me call anybody it says I have no credit when I try. What can I do

Top up to package

I want. Use my top up amount for package

PAYG Sim Extra Data Expiry Dates On Pack

Hi, I bought a PAYG SIm from Poundland. The £10 pack that has 500 mins, texts and 5gb Data.I believe the packs initially just come with that.It had a cardboard top to the pack with 20Gb extra data for 6 months stuck on seeming like an extra to the or...

Top up

Why won’t it let me put in my card number and CCT number

Data top options

Good morning I have a mobile wifi device that I use for camping wifi and need to be able to top up data instantly if it runs out/low. Can you please advise the best sim/package or top up option to achieve this. We only use this device for camping so ...

Can you use add-ons without having a pack

Hello.Do you have to have a pack to use an add-on?And if your pack expires while your addon is still active will it still let you use data or do u have to renew your pack?All I really want is to use data. I'm not bothered if I can call or text