Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Paying top up with account out of uk

I tried to pay for my monthly pack through an international transfer (as I'm not from the UK) as suggested in the page. I can see in my bank's app that the money was transferred but my balance in EE is zero. What should I do now?

question about my sim card

i bought a sim card pack in the shop and its for 5gb but if i choose to top up online by 20 pound would i get the subscription pack for 20

Plan

If I have changed my flexi plan how long till my new one start I've already paid for it but not received my new plan

Can't access my rewards section due to account status and can't text switch

Hi all,This might get a bit confusing so I will try my best to explain it all.I moved to EE on PAYG on the 14/07/22, all had been great until last week I attempted to change to a monthly contract. Apparently my account had been suspended and the CS r...

Service Suspension

Hi guys,I currently have a rolling package of £5 per month which is automatically taken from my bank account each month. I am leaving the country for 6 months from mid November and was wondering what would be the best way to potentially suspend my pa...

pay as you go pack

I want to cancel my current pay as you go pack, but cannot call as am currently abroad, and my ee is not currently working. I have already paid for an extra month last month as I wasn’t able to cancel the pack and now am about to be charged for anoth...

Number

I changed my number on the website however this does not update your App on my Android. Little confusing as when I top up my credit and £5 is in I turn my data on and recieve no 4g connection. Unable to make calls or anything...

Top Up

My monthly direct debit for top up hasn't been processed today, 'manage payment' brings up an error page. I can't top up online or by calling 150, I've tried several bank cards all of which haven't been processed. Are there any known technical issues...

How to re-activate a disabled number?

Hello!I have been trying for the past month or longer to use my EE Phone number but at random without warning it just stopped receiving calls and texts upon calling my EE number using another sim card and phone it says "Sorry calls are not currently ...

@

Hi I have paid for pack30 today and after checking my balance it show that I got 8.5GB instead of 100GB , am confused as to how that’s possible because I’ve never had this problem before as I have been buying this pack for a while.