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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 233 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 374 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 23113 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12917 Views
  • 0 replies
  • 6 Helpful

Resolved! New packs starting immediately

I have a pack that expires in 15 days, but want to change it. If I upgrade to a new pack will it be possible to start this immediately? 

Lewis124 by • Visitor
  • 918 Views
  • 5 replies
  • 2 Helpful

CHANGE tarrif

hi , if I change from a £15 pack to a £5 pack. Will I still get my data roll over. 

Roxydi by • Visitor
  • 395 Views
  • 2 replies
  • 2 Helpful

Number not working

Read more Read more    +xx xxxx xxxxxx My network stopped working as I’ve not used this SIM card for some months is there a way to get it back [Mod edit: Please do not post phone numbers on the public board. Thanks!]

subscription

hi, I have 5£ credit, but can not pay for my 5£ subscription. when I text PACK05, it says sorry not recognised.thanks

DanielPr by • Visitor
  • 276 Views
  • 1 replies
  • 0 Helpful

Credit card Expiry date

I was trying to get a subscription pack but in the Expiry date, the maximum year is 2029 and mine is higher than that.what do i do?

Gustavo3 by • Visitor
  • 287 Views
  • 1 replies
  • 0 Helpful

pack not renewing

Hi EE, I have enough credit for pack to renewed today, but it won't renew, never happened before....can you contact me and so check my account? Thanks!

lubru by • Valued Contributor
  • 395 Views
  • 3 replies
  • 2 Helpful

messages to simm in dongle not a lot of good

I have a wi fi in car dongle with a simm in it So I want to top it up and when I try, you send me a text to the simm which is in the dongle so I cant read it. I have my email registered as means of contact is it not possible to send a message there.

edcpmc by • Investigator
  • 1939 Views
  • 10 replies
  • 3 Helpful
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