Data not working

CPalmer2 · ‎27-05-2023

I am currently in Portugal and had been using data from a pay as you go pack. The pack expired and I renewed it however the data has not been working since renewal despite the app saying I have a balance of 8.5 GB. Please help!

Northerner · ‎27-05-2023

Hi @CPalmer2

Have you tried restarting your device?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎27-05-2023

Hi @CPalmer2

Have you tried restarting your device?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎27-05-2023

@CPalmer2 : Can you make calls & texts?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

CPalmer2 · ‎27-05-2023

Just tried that and it worked. Thanks!

Leanne_T · ‎28-05-2023

Thanks for letting us know @CPalmer2

Glad this is sorted for you 🙂

Leanne.