Data remaining

[YvonneS]

Hi today I was moved from the old £5 PAYG pack to the new one and how much data I have is confusing me. When I spoke to someone on the phone about this they told me I had over 8GB of data which I have accumulated over time but the text I got from EE says I only have 1.3GB which is actually 1 GB  less than I had last month! My account says that several GB expire today and I'm confused any help would be grateful as I've already spent half an hour on the phone to EE today sorting my pack out and don't want to do it again!

[XRaySpeX]

@YvonneS : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[YvonneS]

Thanks for responding, I have 500 texts, 425 minutes and 1.3GB data until 27/06/23

The last pack I bought in April had 275 minutes,250 texts and 2.3GB

I don't understand why my data allowance is 1GB less than a month ago, also on my EE account it says that I have several different add ons of 1GB each which gives me 8.3GB but they all expire today!

[XRaySpeX]

Please post the AL response in full. You have redacted some useful info. 

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

[YvonneS]

Your current balance as of today 15:10 is £0.00. You have 425 minutes, 500 texts and 1.3GB remaining until 27/06/2023 for your £5 Pack. Your remaining data includes of rolled over data. Your last top up was £5.00 on 26/05/2023 at 23:27. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[XRaySpeX]

You haven't been moved from the £5 pack. You're still on it.

[YvonneS]

I know I'm still on the £5 pack! My pack did not automatically renew this morning even though I had credit so I phoned EE and they said it was because I needed to move to the new £5 pack from the old.

[XRaySpeX]

There isn't a new £5 pack. The cheapest is £10. Despite what CS told you you just ain't been moved!