Top up

[Pawell]

I haven't been able to top up my balance for more than a month. The help here is that you send me to another page where I can't top up either. The process stops at the moment of verification, in which my bank's website should be displayed to log in and confirm the transfer. Me and two of my colleagues have the same problem. Is there any other form of possible top-up?

[Pawell]

the login page is not displayed

 

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[Christopher_G]

Hi @Pawell 
Welcome to the community.

Could you try on a different device or browser please?

Chris

[Pawell]

I tried on two phones and on the app and on the website and I still can't top up

 

[Christopher_G]

OK, thanks @Pawell 

If you speak to our Mobile Care team, they will be able to look into this and find out why you're unable to do that. They'll help you get topped up too.

Chris

[Eastwolf]

Same problem here, can you help me out?

Czesc Paweł, pomogli Ci? Utknąłem w Niemczech bez internetu...

[Katie_B]

Hello @Eastwolf.

If you have tried other browsers and still unable to top up please follow the advice provided and give us a call. 

Katie 🙂

[Pawell]

Nie, cała ta ich pomoc to tylko przeklejanie linków do ich podstron. Nie mogę doładować konta od tygodnia. 

[XRaySpeX]

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@Pawell wrote:

No, all their help is just pasting links to their subpages. I haven't been able to top up my account for a week.

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[Christopher_G]

Try this Fast Payment Top Up page, @Pawell and @Eastwolf.

Chris