Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Sim activation

How can I activate my sim? I already purchased a monthly pack, but I can make any calls nor send text, and I also can’t receive any. And don’t know how to contact customer service. I tried activating the sim myself, through App EE but it didn’t work....

Hi

Hi good day I just topped up and I am unable to use my data please can you do something about it

Resolved! Transfering Credit

Hey, I have 20£ credit in my account, is there a way to buy mobile data with it for a different SIM card than registered with my account? Thank you

Resolved! Subscription/Top up issue

Hello, I am unsure to what's the problem but recently whenever I attempt to subscribe or top up using my virtual card through phone, the card number and cvv during the payment process says it is unavailable and I can't enter anything. Please advise.K...

Resolved! No capped credit

Hi How do I get just credit. Every time I buy credit online or redeem a voucher for my EE top up it automatically turns to limited data with a 30 day expiration. I dont want this I just what credit.

Resolved! PAYG Phone number given over on Instagram - Scam/Hacker?!

Afternoon all, My phone number was requested on Instagram and without thinking I sent it over. It only occurred to me a couple of minutes after that I may have made a huge mistake in doing so. What can they do with my PAYG mobile number? Scam/Hack?An...

Top up charged but not showing

I’m on the ee website and just tried to pay for top up. It came up with a message saying the transaction couldn’t go through. But then I get a notification from my bank that I was in fact charged the £20.. but my account still says 0 credit.

Resolved! Data

Hi there, my data pack was restored on 11 march and It's shows that my data is over. I didn’t use that much data. Maybe there was some mistake! Can you please check?

Free EU PAYG roaming to an end in May 2023?

Just had EE sales call me and at first they told me roaming was free on contracts, then never believed me when i said it wasnt. Then i told them it was on PAYG and they said nope, went away and spoke to a manager and came back and said i was correct,...