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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 541 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 738 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24036 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13194 Views
  • 0 replies
  • 6 Helpful

Pay as you go

I've ordered a pay as you go pack that is £10 for 20gb 500mins and unlimited texts.However, as I was about to get the pack the date is only worth 5gb.Not sure why it happened or what I should do.Thanks

Joejjt by • Visitor
  • 275 Views
  • 2 replies
  • 0 Helpful

Credit

I put £10 credit on my phone n half an hour later I had £1 left

Kita1422 by • Visitor
  • 248 Views
  • 1 replies
  • 0 Helpful

Sim

Hello, I put my originally sim card into my old mobile with my number to send photos to my email address due to my new phone being pay as you go. I have inserted the same sim card back into new phone it's saying "insert sim which have already done! t...

Angel49 by • Contributor
  • 308 Views
  • 2 replies
  • 1 Helpful

Saulius

Good day was paid 10 pounds for the dog. That I make a plan. And you are scanned and no plan was made for this number in the code   [mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

vadeiki by • Visitor
  • 249 Views
  • 1 replies
  • 1 Helpful

Bug?

I bought the 4gb pack but it gave 20gb of data and shows as 20gb spent of 4gb, why is this?

Garyb20 by • Investigator
  • 378 Views
  • 7 replies
  • 0 Helpful

Payment

Hi,Yesterday at around 11:45 I made the payment of 15 pounds. I thought that it would get me the top-up. Can you kindly tell me how I can refund that money because my top-up was not added? Thanks. 

Alizay by • Visitor
  • 289 Views
  • 2 replies
  • 0 Helpful

Resolved! Question

Why is my pay as you go sim is renewing every month and how to cancel it ? Thanks 

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