Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

data allowances

I have just renewed on a pay as you go scheme. My data allowance shows 621mb of 5.5 gb. Should this not be renewd back to 5.5gb?

rolled over data @ee

Month 1: lets say i buy a £15 pack and get 15gb of data and i only use 5Month 2: 10gb will be rolled over and i’ve now got 15 from that month so i have 25GB of data and i still use only 5GB Month 3: does that mean the data from month one will be rol...

Packs

I tried to, add a minutes only add on and instead it paid for my subscribed pack but won't let me use it.How do I cancel the pack and get my add on?

infrequent use

I mainly use my phone to receive confirmation texts to verify a bank card or account. I got a £10 package thinking that would last me a year or more but even though I hadn't sent any texts or made any calls it expired after a month. Is there a pack t...

No network

Hi there , my sim do not show any signal and network

How to top up outside the UK?

How do I top up? I bought a voucher online, but I cannot send SMS to number 150 or dial it.

Resolved! 20GB Summer Sale for £10 Not Showing

I've just put an new Pay and Go Sim in. It says on the envelope that it came in that I've selected pack 20GB for £10 Summer Sale but I've just put £10 on it and it's telling me that I only have 5GB. Does this take time to be added or have I been conn...

Top up Pay as you Go from abroad

I live abroad and bought an EE Sim in May when I visited the UK. It was last used in June when I left the UK. I will be visiting again in a few days and would like to top up my sim but am unable to do so on the EE website. It is less than 6 months ...

Resolved! Keep deducting my money

I am a payg user and I have stopped the subscription but it keeps deducting money from my account to renew the subscription. What do I do?

Data pack

I need help to make my change plan effective today its so hard try to do ot through the website or app I just paid it cuz I need it effective now and the system set it up for the end of month I don't now how to change it please help