Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 288 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 442 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23296 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12973 Views
  • 0 replies
  • 6 Helpful

Boosts

Why does it say I will lose my boosts if I change from a £10 pack to a £15 pack??On the FAQs moving from £10+ to £10+ doesn’t cause boosts to be wiped?   

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60 min Add-on ?

I have add-on 60 mins call after top-up £5. But when I after called a min, the app show me to debit 40p on value and don't debit 1 min. Why ?

GM818 by Visitor
  • 285 Views
  • 1 replies
  • 0 Helpful

Content Lock

I want to turn off Content Lock but been told that they can't do it in store, I've tried the app and also tried ringing 150. The automated voice tells me that I need a credit card in order to take Content Lock off. I am on Pay As You Go and do not ha...

got sim pack says 20gb for 10 a month

i got a sim pack from you which says 20gb  500 mins unlimited texts for 10pounds a month. i joined ee and when coming to choose a pack was only offered 5gb for 10pounds. how to get info from pack on my sim,

EE Sim PAYG

I wish to purchase or acquire an EE PAYG sim without any data plan.The Sim only, and buy plan later does not allow you to proceed with getting the sim without then buying a sim plan - which is exactly what I don't want. I just want a sim to put into ...

MaField by Explorer
  • 403 Views
  • 3 replies
  • 1 Helpful

Resolved! Top up

I am failing to Top up on mobile app. Keeps saying error occurred.  We are sorting it out. Its now more than 2 days. 

Solo11 by Visitor
  • 661 Views
  • 3 replies
  • 1 Helpful

New customer- how to get a payg pack

I am a new payg customer - do I have to top up with £10 and then choose a pack? On my account it says about the £10 pack, and my balance is 0. When I submitted my card info to ensure I can get discounts each month when I pay by card it hasn't updated...

Hwilk by Explorer
  • 395 Views
  • 3 replies
  • 3 Helpful