Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Urgent

I have paid for a new pack however I cannot get my number registered and I cannot get into my mobile app it says I don’t have an account please get back to me Katie

Resolved! Remove parental control

I want to remove parental control to my device and I'm having difficults

Resolved! Little used phone deactivated

A pre-pay phone I haven't used for a while has been deactivated, but still had credit on the account. How do I get the phone reactivated?

Re: EE WhatsApp number to call from abroad

I have acct, and sim has been used in UK couple of months ago. There is a c/c registered but has costs as I reside in Australia. i am trying to re-activate my sim as I will be in Europe for 3 months, of which the last month I will be in UK. trying to...

Uladzislau

Hello, we replenished the balance, connected the package, but neither calls nor the Internet work, what should I do, I can’t call anywhere either

Contract cancelled without notification

Hello - yesterday I had a clear out of files my laptop deleting cookies in the process. When I tried to log-in to my Amazon and currency exchange accounts I discovered that my number was no longer active (I last used it two weeks ago but mainly use i...

Resolved! Payment Error

I keep getting an error when I try and top up. Says invalid details.

New sim! Poor coverage! pay as you go! wasted money! No refunds?

Got a new EE sim yesterday, and added £10 top up.once came home, no signal, but time to time just 1 point signal comes and go! Can’t make calls to 150 or to book the service either.Checked the coverage online, shows no issues!Already made a complain...

bleep i want a refund now

I just brought an ee sim.tried buying a £30 subsciption,it was declined.i then tried buying a £30 bundle it was declined.so i paid £30 to top up on 150.i was immidiatly send a message saying thanks for buying our £20 bundle.you have £10 left in your ...

can't send SMS EE -error code 10

Hello I can make outgoing calls and receive messages but when i try to send a text i get "EE - Error code 10" , the messaging centre seems to be fine and i haven't left the country or changed any settings on the phone since the last successful text a...