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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22219 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12611 Views
  • 0 replies
  • 6 Helpful

Resolved! Need replacement sim

I just want a replacement sim but its proving almost impossible to do. Tried phoning from mob and land line but non of the options are applicable. I dont want to change the number I just want to replace my sim to a nano sim, The only page I was direc...

vicvic2 by • Visitor
  • 1023 Views
  • 3 replies
  • 2 Helpful

EE pay as you go

hi all, hope you are having a good dayI purchased a phone couple of months back and had a sim with it and a pay as you go top up card with it. I want to use that top up card on my current sim which is different to the one i had before. how do i chang...

arm_mo20 by • Explorer
  • 329 Views
  • 3 replies
  • 1 Helpful

EE PAYG Australia no network

Hello I have recently topped up my account and trying to buy an addon or pack, but the online portal and app is not allowing me to do so. Can you advise on how I can activate my account please?

Resolved! pack information

helloI am new to this network. I had bought a pack of 15gb+minutes.Now its data is used so I bought a new pack.But I cant use the data because it keeps saying that your previous pack is active.Please tell me how to deactivate the first pack and activ...

Umer314 by • Investigator
  • 366 Views
  • 3 replies
  • 0 Helpful

weekly allowances PAYG

My text allowance renewed today 74 instead of 75 records claim a text sent - it was not - has anyone had this problem before? There is not much support for this kind of dispute, there must be many.

peterg by • Established Contributor
  • 831 Views
  • 17 replies
  • 0 Helpful
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