Pack not renewed

RossM1995 · ‎05-06-2023

My pack did not renew and the HELP option does not provide solutions for this problem.

RossM1995 · ‎05-06-2023

I switched on/off the airplane mode and it worked. However, previously I did not need to do that and my packs would renew automatically. Thank you!

Chris_B · ‎05-06-2023

@RossM1995 Have you tried just restarting the device ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

RossM1995 · ‎05-06-2023

I switched on/off the airplane mode and it worked. However, previously I did not need to do that and my packs would renew automatically. Thank you!

Leanne_T · ‎05-06-2023

Thanks for coming back and letting us know @RossM1995

Leanne 🙂