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How to remove PAYG no from MyEE?

wmj
Established Contributor
Established Contributor

‎25-12-2022 11:02 PM

Is there anyway I can do this myself?

I mistakingly registered my PAYG number to the MyEE account I use for my PayMonthly and since can only see bits of my PayMonthly account through the MyEE app and only my PAYG account through the MyEE website which the MyEE app tries to use in part to manage my PayMonthly account.

As I've learned a few times now support chat are useless, just sending you round in circles. What's the problem? - Security - What's the problem? .. & loop to infinity...

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎25-12-2022 11:11 PM

@wmj : Yes, in your online MyEE, select your PAYG a/c from the "Switch accounts" drop-down in the Menu. Then A/c Settings > Manage numbers > Remove & Confirm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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mark376
Visitor

‎31-05-2023 08:20 AM

Where is the switch accounts option in menu?

0 Helpful
Leanne_T
EE Community Support Team
In response to mark376

‎31-05-2023 08:53 AM

Hi @mark376 

Thanks for coming here. 

Do you have more than one account registered in your My EE account? 

If so, if you go to Menu > do you have two accounts showing? 

Leanne 🙂

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