Turn off voicemail

[abdurrehman]

Hello,

I’m trying what’s suggested here.  https://community.ee.co.uk/t5/Archived-Posts/Turn-off-voicemail/td-p/1020010

But it doesn’t work for me I get response back “There was a problem processing your request to divert your voicemail. Please call us on 150.” Doesn’t it work anymore? Because I’m not diverting anything but disabling the voicemail. 

Thoughts?

[Chris_B]

@abdurrehman   It still works but you could try VOICEMAIL DIVERT OFF to 150.    

If this doesn’t work try

VM ON to 150 turn the device off/on and then try VM OFF to 150.  

[abdurrehman]

I have tried and get the same message on all. “ There was a problem processing your request to divert your voicemail. Please call us on 150.”

[Chris_B]

@abdurrehman   Have you tried turning the device off/on again?    If you have and you still have this issue then do as the message is saying and call customer support.   

[abdurrehman]

Yes, I did that already. I’ll call them anyway thanks

[Leanne_T]

Hi @abdurrehman 

Let us know how you get on after speaking to our customer care team 🙂

Leanne.

[abdurrehman]

I did call and they had to pass it to the tech dept and they did disable it for me.

[Leanne_T]

Thanks for coming back and letting us know @abdurrehman 

Leanne 🙂