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Pack not working

Sonyakoroleva
Investigator
Investigator

I recently purchased a pay as you go sim card and after inserting it on the phone and toping up, it still doesn't work: no internet, no sms/calls. What should I do in this situation? 

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @Sonyakoroleva 

EE PAYG Sims are designed for the UK network. They have to be activated in the UK on EE network before use. If this wasn't done then the SIM will not work until you return to the UK to activate.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

4 REPLIES 4
Northerner
EE Community Star
EE Community Star

Hi @Sonyakoroleva 

Is your device unlocked?

Are you in the UK? 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

My device is unlocked, but it is in the EU right now (Spain) 

Northerner
EE Community Star
EE Community Star

Hi @Sonyakoroleva 

EE PAYG Sims are designed for the UK network. They have to be activated in the UK on EE network before use. If this wasn't done then the SIM will not work until you return to the UK to activate.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thank you!