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Okip
Investigator
Investigator

good afternoon, how can i top up my account with a card from moldova (mastercard), this country is not in the list...

14 REPLIES 14
Katie_B
EE Community Support Team

Hi @Okip

Where have you viewed the list of accepted countries?

Speak soon, 

Katie

When i want Top up, in the end i should choose Card billing address.

IMG_20230509_094056.jpg

Katie_B
EE Community Support Team

Hi @Okip

International credit or debit cards will be accepted when topping up by phone. 

Katie

Didn't understand? I’m already trying to pay through the phone, in order to replenish the account, I enter the card details, but at the end they ask me to select a country, but it’s not there or what do you mean

Katie_B
EE Community Support Team

Hi @Okip

By topping up over the phone this would require a phone call rather than topping up online.

Katie

I didn’t quite understand, to top up from the phone is to send an SMS with a code to number 150?

 

can you write instructions on how to do it? this is new to me

Katie_B
EE Community Support Team

Hi @Okip

Please give our customer care team a call on 07953 966 150. 

The team will be able to help process your top up. 

Katie