Refill

Okip
Investigator
Investigator

good afternoon, how can i top up my account with a card from moldova (mastercard), this country is not in the list...

14 REPLIES 14
Katie_J
EE Community Support Team

Hi @Okip. 

Where have you viewed the list of accepted countries?

Speak soon, 

Katie

When i want Top up, in the end i should choose Card billing address.

IMG_20230509_094056.jpg

 

Katie_J
EE Community Support Team

Hi @Okip. 

International credit or debit cards will be accepted when topping up by phone. 

Katie

Didn't understand? I’m already trying to pay through the phone, in order to replenish the account, I enter the card details, but at the end they ask me to select a country, but it’s not there or what do you mean

Katie_J
EE Community Support Team

Hi @Okip. 

By topping up over the phone this would require a phone call rather than topping up online.

Katie

I didn’t quite understand, to top up from the phone is to send an SMS with a code to number 150?

 

can you write instructions on how to do it? this is new to me

Katie_J
EE Community Support Team

Hi @Okip. 

Please give our customer care team a call on 07953 966 150. 

The team will be able to help process your top up. 

Katie