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Okip
Investigator
Investigator

‎07-05-2023 02:45 PM

good afternoon, how can i top up my account with a card from moldova (mastercard), this country is not in the list...

0 Helpful
14 REPLIES 14
Okip
Investigator
Investigator
In response to Katie_B

‎09-05-2023 09:16 AM

unfortunately my level of English is too low, I won't andestand what to do by conversation, it's easier for me to communicate in text form.

this month I have already been replenished, I asked a person, but I would like to make a subscription so that the account is replenished independently if necessary, so I didn’t have to replenish it myself every month

0 Helpful
Okip
Investigator
Investigator
In response to Katie_B

‎09-05-2023 09:20 AM

Screenshot_2023-05-09-10-19-33-027_com.android.chrome.jpg

 

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James_B
EE Community Manager
EE Community Manager
In response to Okip

‎09-05-2023 09:43 AM

Hi @Okip,

Do you have a friend or family member that could speak to Customer Care on your behalf?

James

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Okip
Investigator
Investigator
In response to James_B

‎09-05-2023 09:53 AM

unfortunately not, I work as a truck driver, maybe one of my colleagues knows English at a good level, if I have a similar opportunity, I will call. but if suddenly there is none, can I somehow solve this issue in the text version?

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James_B
EE Community Manager
EE Community Manager
In response to Okip

‎09-05-2023 10:36 AM

Hi @Okip,

Sorry, our Customer Care Team will need to setup your card payment via telephone.

It would be great if you can find a colleague to help. They'll be able to speak to Customer Care on your behalf after a quick security check.

James

0 Helpful