We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I’m currently on a £15 plan, and I’ve already paid for a £10 plan that hasn’t started yet.Can I change the upcoming £10 plan to a £15 plan like my current one? If so, how does it work and do I need to pay the difference?
Dear EE Customer Support Team,I am writing to report a duplicate charge on my account and to request a refund.I have a monthly contract with EE for myself, my daughter, and my son. The agreed monthly payment is £57.50 However, this month I have been ...
Hlo [Mod edit: add title and move to own thread]
I haven't used my phone for awhile and now I found that I can't receive or make calls and messages. I topped up with £5 and the money in the account couldn't be the reason. I suggest that my phone number is somehow blocked.
Hi from reading below my daughter ls SIM card may have gone into hybination mode. Can this be undone?I have topped it up with £10 before I knew this was a thing. Have I lost the £10? She has WhatsApp and the number lets us call on that.But can't call...
I have an EE SIM, which I am using mostly when I am in UK. The most part of the year I live in Spain/Italy and only use WiFi. Do I need to top up anyway??
Hi,Today my number was deactivated how do I activate it again? I can not log into my old account since the number is not active anymore.
Hi. Could someone help me please. I bought a 25gb pay as you go sim and it was supposed to get boosted to 75gb. I activated the sim 5 days ago but the extra data has not been applied. Has this happened to anyone else?Thanks in advance
Hello My pack runs on on the 29th December... and I need it to run out on the 1st of January. Instead can you do that for me . Is it possible to do that ... I will be topping up in January.. it's just that I need my phone for the 31st December to re...
