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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2074 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3304 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 29271 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14894 Views
  • 0 replies
  • 6 Helpful

Resolved! Re: My Pay as You Go monthly pack has not renewed.

I seem to be having the same problem... i have credit in my account. My pack hadnt renewed. If i text Now to 150 i will lose my 26g of rolled over data... if this is unresolveable I will be leaving ee after being with you for years.

Shmelleh by • Investigator
  • 81 Views
  • 1 replies
  • 0 Helpful

Resolved! Not used PAYG number for over 3 months, can't get PAC

I recently moved my sim card from contract to PAYG as I moved abroad, haven't used that number as I have  local one and now I'm in that limbo where my sim card has been basically deactivated, my credit stripped and EE told me to "call 150 if you want...

Vandeley by • Investigator
  • 179 Views
  • 9 replies
  • 4 Helpful

Resolved! Topping up pay as U go

I am try to top up phone with new credit card. System keeps asking for additional payment confirmation. What is that please.  Finding it impossible to get through to someone to speak to. Thanks.

Resolved! What is wrong in Top - up service

Hello, I have tried to top up my balance by logging into my account. I have also tried the EE mobile app. But every time I try to make a payment with either VISA or EUROCARD, the service freezes and displays this message: "Additional payer authentica...

Resolved! Switch to PAYG from Pay Monthly

Hi all,I am looking to move to SIM only (PAYG) when my contract ends which is next month.Live Chat says to call EE but I wanted to know how much you guys pay a month on SIM only with unlimited data and texts? Do you also get to keep your number? Than...

Ml5454 by • Visitor
  • 192 Views
  • 4 replies
  • 6 Helpful

Resolved! Ive been triple charged by EE

I have a reccuring top up for the pay as you go plan and its been working fine for a year Now and ive recently been triple charged saying Thanks for topping up £15.00. Your next 30 day top up is due on the 31/01/2026 3 different times and my card has...

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