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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22684 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12755 Views
  • 0 replies
  • 6 Helpful

No data on my SIM

I purchased the 30GB-30days SIM card at the airport 5 days ago,And I started it yesterdayIt worked at the first time as I used approximatly 50MB (I checked it with my phone itself)but suddenly it didn't work from yesterday night.I entered to app and ...

DK90 by • Investigator
  • 77 Views
  • 8 replies
  • 0 Helpful

Resolved! Data rollover

If I buy a different subscription pack and my current pack has data rollover will my data from my previous pack rollover?

Top up as you go error

Some errors occurred ! The message all the time I receive to top up as tou go, I tried on the mobile given but said error again! 

Vilutza by • Investigator
  • 68 Views
  • 8 replies
  • 2 Helpful

SIM deactivated

I have been out of the uk for around 6 months but have paid for the pay as you go sim from EE to keep my number and receive texts. I have put my EE SIM in and cannot connect to any mobile networks or receive texts. I am unable to call EE and cant use...

Why am I only getting a dial tone?

HelloI have a PAYG SIM. I rarely use it but I keep it alive by making a chargeable call every 6 months.I have definitely made a chargeable call in the last 6 months (just); I have credit, I am receiving calls and text messages to the number BUT whene...

Data ending early

If monthly data runs out a week early and you top up will you get the purchased data in a week, not now?

Chatbot not working

I have been trying to purchase the 120gb pay as you go pack from the chatbot, but after replying with “YES” it just stops and presents all the other packs again and again

robiobi by • Visitor
  • 40 Views
  • 1 replies
  • 0 Helpful

PayPal top up

Hi, I topped up using PayPal to pay my datapack. PayPal said they sent the money to EE PIN but when I call 150 to check my balance they said I have £0. Can someone help me. thanks.

MaryHz by • Investigator
  • 67 Views
  • 3 replies
  • 2 Helpful

Resolved! How to remove a debit card

I can't find where to change or remove a debit card that has expired. All I seem to be doing is going round in circles 

Arun20 by • Investigator
  • 455 Views
  • 6 replies
  • 4 Helpful
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