Keeping the PAYG sim active while not making calls or sending texts

[james6831]

ive got the same problem ive toped up within the time limit but it says that i have no credit to make the call cant even phone the 0800 number

[XRaySpeX]

@james6831 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[james6831]

11/12/25 so topup had the text saying that i toped up but when i try calling says i have no credit 

[Schockwave · Accepted solution]

@james6831 , I would suggest speaking to customer service or going into an EE high street store and they can take a look for you. To ring customer service, you may have to use someone else’s phone or a web based app to contact them to get this sorted.