How do I re-instate my old Number ?

[proxymo]

Hi,

Today my number was deactivated how do I activate it again? I can not log into my old account since the number is not active anymore.

[XRaySpeX]

@proxymo : Sounds like your PAYG SIM has gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[proxymo]

Yes, I did not make a call for a long time, so I guess I have now further 3 months and need to do through +44 8000798586, right?

[XRaySpeX]

Correct!