Can't receive calls and messages even to 150 with pay as you go

[galya72]

I haven't used my phone for awhile and now I found that I can't receive or make calls and messages. I topped up with £5 and the money in the account couldn't be the reason. I suggest that my phone number is somehow blocked.

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[galya72]

Can this problem be resolved? I topped up some money and would like to keep the phone number.  I am currently abroad and can't call or visit an EE office.

[galya72]

It's not a good news for me. Please help me to activate my phone number and to continue using the EE top up services. 

Thank you in advance. 

[XRaySpeX]

You never said when you previously make a chargeable action. If you are still within the 3 month grace period you need to call CS to reactivate it, as I previously advised.

[galya72]

Hi,
I can't remember when it was the last payment but it seems it was in June.
I really wanted to be able to call EE services but I can't. So please, if
there is an option to helping me with keeping my phone number and continue
using the pay as you go option from abroad I'll be thankful. The phone
number is 0*******
Kind regards
Galya *****

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[galya72]

Hi, I really can't remember when was the last chargeable call I made. I can't call CS and need to keep the phone number.  It's topped up  in the moment.  Please help me reactivate it. 

Thank you in advance. 

[XRaySpeX]

This user discussion forum cannot reactivate your PAYG SIM. I told you that you need to call CS. They will tell you whether it's reactivatable or lost for good!